WIB TECH SOLUTIONS – https://otogel.my

1. General Information
At WIB TECH SOLUTIONS, we strive to provide the best shopping experience for our customers. The following Shipping & Delivery Policy applies to all orders placed on https://otogel.my.

2. Shipping Destinations
We currently ship to addresses within Malaysia. Unfortunately, we do not offer international shipping at this time.

3. Shipping Methods and Delivery Times
We offer the following shipping options:

– Standard Shipping: Delivery within 3-5 business days.
– Express Shipping: Delivery within 1-2 business days.

Please note that delivery times are estimates and may vary depending on factors such as weather conditions, carrier delays, and other unforeseen circumstances.

4. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method and the destination of the order. Free standard shipping is available for orders above RM150.

5. Order Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. In such cases, we will notify you via email.

6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.

7. Delivery Issues
If there are any issues with the delivery of your order, please contact our customer service team at support@otogel.my. We will work with you to resolve any problems as quickly as possible.

8. Damaged or Lost Packages
In the rare event that your package arrives damaged or is lost in transit, please contact us immediately at support@otogel.my. We will assist you in filing a claim with the carrier and ensure that you receive a replacement or refund.

9. Contact Information
For any questions or concerns regarding our Shipping & Delivery Policy, please contact us at:

WIB TECH SOLUTIONS
Email: support@otogel.my
Phone: +60 111615 0648

Thank you for shopping with us at WIB TECH SOLUTIONS.

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Feel free to customize this policy further to match your specific needs.